Support
Contact us
Have a question, need help with your account, or just want to say hello? We'd love to hear from you.
General support
Account issues, feature questions, bug reports, or feedback.
support@offload.educationBilling & refunds
Subscription charges, cancellations, refund requests, or invoice queries.
support@offload.educationPartnerships & press
Interested in partnering, sponsoring, or featuring Offload?
support@offload.educationResponse times
We aim to respond to all enquiries within 2 business days. For billing and refund requests, we typically respond within 1 business day. If your issue is urgent, please include "Urgent" in your subject line.
Company information
Offload Ltd
Registered in England and Wales
United Kingdom
Payments are processed by Paddle.com Market Ltd as our merchant of record. Paddle handles VAT, sales tax, and payment compliance on our behalf.
See also: Terms of Service · Privacy Policy · Refund Policy